Borrow From Other Libraries
Frequently Asked Questions
What is ILLiad?
What can I request through ILLiad?
How do I find my 6-digit ID number?
It's printed on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning of it (e.g, 12345 becomes 012345).
I'm a distance student and don't have an ID card. How do I sign-in?
I still can't locate my Chatham ID number. What should I do?
How do I check the status of my ILL requests?
You can check on the status of any of your Interlibrary Loan requests by logging into your ILLiad account.
What will immediately appear are your Outstanding Requests (waiting to be filled). On the left-hand side of the page, under VIEW, you can click to see requests in other stages of the request process:
You can check each status to see where your request is located. Some requests take longer to arrive than others especially if we have to ask multiple libraries before we find a lender.
Contact the ILL Desk for any more details at ILL@chatham.edu or (412) 365-1270.
I got an email saying my article was delivered electronically. How do I retrieve it?
Good news! The article was delivered to your ILLiad account. To retrieve it:
How quickly will my item arrive?
Item arrival time depends on the availability of the item, where your ILLiad request is in the queue, and how quickly one of our lending partners sends us the item. Once the status of your request is Request Sent, you can anticipate these average arrival times (some items may take longer):
How do I know my item is available for pick-up?
Check your Chatham email for all ILLiad and JKM Library correspondence!
Where do I pick up my item?
How long can I keep my ILLiad item?
How do I renew an ILLiad request?
You can request a renewal for items borrowed through ILLiad from your ILLiad account! Log onto ILLiad.
Click on the Checked Out Items link (found under View on the left-hand side of the page). Then click on the Transaction Number for the item you want to renew.
If the item is due within the allowable time range (14 days before it is due including the day it is due), the words Renew Request will appear in red. You cannot renew books after the day they were due.
Click Renew Request.
If the Renew Request button does not appear on the web page, it may be because of one of these reasons:
I got a warning message about "Trusted Sites." What does this mean?
The warning is issued for one of 3 reasons:
The 3rd party company we use for ILLiad sometimes redirects to other servers due to heavy traffic, thus creating the non-recognition. The bottom line is that ILLiad is a trusted site. You can trust the submission site(s) and you can go ahead and trust them and resubmit your request.
Carnegie Library of Pittsburgh
The Carnegie Library of Pittsburgh (CLP) system has 19 branches all across the city with access to many resources and tools useful for the Chatham Community.
Northern Tier Library
The Northern Tier Library is located down the street from Chatham's Eden Hall campus and is a good option for additional resources for students studying and living at Eden Hall. The Northern Tier Library is a member of the Allegheny County Library Association (ACLA), which means you can request items from any of the other 45 member libraries in Allegheny County. Contact them to learn more about signing up for a library card.
Text a Librarian: 742-241-8164
Address: 4015 Dickey Rd. Gibsonia PA 15044