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| | 2021-22 Calendar
EXTREMELY IMPORTANT Login Information: To place a request, you need your patron barcode. Your request cannot be processed without this correct barcode! You can create this by:
What is ILLiad?
What can I request through ILLiad?
How do I find my 6-digit ID number?
1. Check your Chatham ID card: Your ID number is on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning of it (e.g, 12345 becomes 012345).
2. No ID card? Log into my.chatham.edu, and click on Hi, [Your Name] in the upper right corner. You should your Chatham ID number listed under my Info.
3. Still can't find it? Call the Reference Desk at (412) 365-1670, and we will verify your identity and give you your ID number.
How do I check the status of my ILLiad requests?
You can check on the status of any of your ILLiad requests by logging into your ILLiad account using the ILLiad tab above. You should see all active requests on the main page.
You can check each status to see where your request is located. Some requests take longer to arrive than others especially if we have to ask multiple libraries before we find a lender.
Contact the ILL Desk for any more details at ILL@chatham.edu or (412) 365-1270.
I got an email saying my article was delivered electronically. How do I retrieve it?
Good news! The article was delivered to your ILLiad account. To retrieve it:
How quickly will my item arrive?
Item arrival time depends on the availability of the item, where your ILLiad request is in the queue, and how quickly one of our lending partners sends us the item. Once the status of your request is Request Sent, you can anticipate these average arrival times (some items may take longer):
How do I know my item is available for pick-up?
Check your Chatham email for all ILLiad and JKM Library correspondence!
Where do I pick up my item?
How long can I keep my ILLiad item?
How do I renew an ILLiad request?
You can request a renewal for items borrowed through ILLiad from your ILLiad account unless the book band clearly says NO RENEWALS. Directions are also on the book band.
If the Renew button is not clickable, it may be because of one of these reasons:
I got a warning message about "Trusted Sites." What does this mean?
The warning is issued for one of 3 reasons:
The 3rd party company we use for ILLiad sometimes redirects to other servers due to heavy traffic, thus creating the non-recognition. The bottom line is that ILLiad is a trusted site. You can trust the submission site(s) and you can go ahead and resubmit your request.
The Carnegie Library of Pittsburgh (CLP) system has 19 branches all across the city with access to many resources and tools useful for the Chatham Community.
The Northern Tier Library is located down the street from Chatham's Eden Hall campus and is a good option for additional resources for students studying and living at Eden Hall. The Northern Tier Library is a member of the Allegheny County Library Association (ACLA), which means you can request items from any of the other 45 member libraries in Allegheny County. Contact them to learn more about signing up for a library card.
Text a Librarian: 742-241-8164
Address: 4015 Dickey Rd. Gibsonia PA 15044