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Login here to access your E-ZBorrow account:

6 Digit* Chatham ID Number:  

Last Name as it appears on ID:

 
 


Frequently Asked Questions

What is E-ZBorrow?

Available to current Chatham students, faculty, and staff, E-ZBorrow is a quick way to get a book that is checked out or not owned by the JKM Library. E-ZBorrow allows simultaneous searching of over 50 academic library catalogs in Pennsylvania, New Jersey, New York, and West Virginia. If you need a book that is not available here at the Jennie King Mellon Library, request it directly through E-ZBorrow.


What can I request through E-ZBorrow?

  • Use E-ZBorrow to request PRINT BOOKS.  
  • We are unable to borrow or loan e-books through E-ZBorrow or ILLiad at this time.

Can't find what you need in E-ZBorrow?

Use ILLiad to request journal articles, DVDs, CDs, dissertations, government documents, and books that are not available through E-ZBorrow. Click here to find out more about ILLiad


Where do I find my 6-digit ID number?

It's printed on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning (e.g., 12345 becomes 012345).


How quickly will my books arrive?

E-ZBorrow books arrive in 2 - 5 business days. 


How do I know my E-ZBorrow book is available for pick-up? 

You will receive 2 separate emails for each book requested through E-ZBorrow.

  • The first email (from "support@relais") is an automatic confirmation that arrives shortly after you submit the initial request.
  • The second email (from "circadm@library.chatham.edu") will notify you that your book is ready for pick-up OR that your request is unable to be filled. If your book request is unable to be filled through E-ZBorrow, then you should submit a book request through ILLiad.

Make sure to check your Chatham email for all E-ZBorrow and JKM Library correspondence!


Where do I pick it up?

Pick up and return your E-ZBorrow books at the JKM Library Circulation Desk. You have 2 weeks to pick up your E-ZBorrow book once it arrives. If you do not pick it up within that time, we will ship it back to the lending library.


How long can I keep my E-ZBorrow book?

For students and adjunct faculty, E-ZBorrow books are due back at the end of the semester. For full-time faculty and staff, they are due in 16 weeks (no renewals).

For more details on loan time, renewals, late fines, and replacement charges see our Borrowing Policies for Chatham Community page and select your patron type. 


How can I renew my E-ZBorrow book?

E-ZBorrow books cannot be renewed. If you still need the item, return it and place a new request for it.


I'm a distance student and don't have an ID card. How do I sign-in?

  1. Log into my.chatham.edu.
  2. Look for your name in the top right corner of the gray band at the top of the screen (ex: HI, JENNIE).
  3. Click on your name and you will see all of your student information, including your Chatham ID number.

I still can't locate my Chatham ID number. What should I do?

  1. Call the Reference Desk at (412) 365-1670
  2. We will verify you are you
  3. We will tell you your Chatham ID number

Login here to access your ILLiad account:

 
   

 

Need to reset your password? Click the Forgot Password link, also found on the ILLiad login page.

→ ILLiad login form not working? Try the DIRECT LOGIN page! ←

Still having trouble logging in? Contact the ILL Department at ILL@chatham.edu or (412) 365-1570.

Frequently Asked Questions

What is ILLiad?

  • System for requesting items (especially journal articles) not available at the JKM Library, as well as books not available through E-ZBorrow
  • Available to current Chatham students, faculty and staff
  • Items are delivered both electronically and physically

What can I request through ILLiad?

  • Use ILLiad to request:
    • journal articles,
    • DVDs,
    • CDs,
    • dissertations,
    • government documents,
    • and print books not available through E-ZBorrow (please check E-ZBorrow before requesting books in ILLiad). 
  • We are unable to borrow or loan e-books through E-ZBorrow or ILLiad at this time.

How do I find my 6-digit ID number?

It's printed on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning of it (e.g, 12345 becomes 012345).


I'm a distance student and don't have an ID card. How do I sign-in?

  1. Log into my.chatham.edu.
  2. Look for your name in orange in the top right hand corner of the dark gray band at the top of the screen (ex: Hi Jennie).
  3. Click on your name and you will see all of your student information, including your Chatham ID number.

I still can't locate my Chatham ID number. What should I do?

  1. Call the Reference Desk at (412) 365-1670
  2. We will verify you are you
  3. We will tell you your Chatham ID number.

How do I check the status of my ILL requests?

You can check on the status of any of your Interlibrary Loan requests by logging into your ILLiad account.

What will immediately appear are your Outstanding Requests (waiting to be filled). On the left-hand side of the page, under VIEW, you can click to see requests in other stages of the request process:

You can check each status to see where your request is located. Some requests take longer to arrive than others especially if we have to ask multiple libraries before we find a lender.

Contact the ILL Desk for any more details at ILL@chatham.edu or (412) 365-1270.


I got an email saying my article was delivered electronically. How do I retrieve it?

Good news! The article was delivered to your ILLiad account. To retrieve it:

  1. log into ILLiad
  2. Click on Electronically Received Articles (under View on the left-hand side)
  3. Open the pdf by clicking the View icon.

How quickly will my item arrive? 

Item arrival time depends on the availability of the item, where your ILLiad request is in the queue, and how quickly one of our lending partners sends us the item. Once the status of your request is Request Sent, you can anticipate these average arrival times (some items may take longer):

  • Articles that come electronically usually take between 24 hours and 9 days to arrive.
  • Physical items shipped through USPS can take up to 2 weeks to arrive from the lending library.

How do I know my item is available for pick-up? 

Check your Chatham email for all ILLiad and JKM Library correspondence!


Where do I pick up my item?

Electronic Items:

  • Items sent as a pdf are accessible through your ILLiad accountLog on, then select Electronically Received Articles on the left-hand side of the screen under View
  • These are yours to keep; print or save them to your computer. They disappear from ILLiad after 30 days so make sure to plan accordingly! 

Physical Items:

  • Items shipped to us through the mail (DVDs, CDs, dissertations, books, and the occasional print article) are picked up at the JKM Library Circulation Desk.
  • Items that have to be returned to the lending library are held until their due date. Any items not checked out by their due date will be shipped back to the lending library!

How long can I keep my ILLiad item?

Electronic Items:

  • These are yours to keep; print or save them to your computer. They disappear from ILLiad after 30 days so make sure to plan accordingly!

Physical Items:

  • The lending library sets the due dates for all ILLiad items that have to be returned. 
  • See the ILLiad Renewals tab for instructions on how to request a renewal for an item borrowed through ILLiad.
  • For more details on loan time, renewals, late fines, and replacement charges see our Borrowing Policies for Chatham Community tab and select your patron type.

How do I renew an ILLiad request?

You can request a renewal for items borrowed through ILLiad from your ILLiad account! Log onto ILLiad.

Click on the Checked Out Items link (found under View on the left-hand side of the page). Then click on the Transaction Number for the item you want to renew.

If the item is due within the allowable time range (14 days before it is due including the day it is due), the words Renew Request will appear in red. You cannot renew books after the day they were due.

Click Renew Request. 

  • 5 more days will automatically be added to your initial due date. The lending library will decide if more time will be granted. 
  • If more time is given, you will be notified by email of the new due date. 
  • Otherwise, your item is due back at the JKM Library at the end of the 5 additional days. 

If the Renew Request button does not appear on the web page, it may be because of one of these reasons:

  • Renewals are not allowed for the item
  • The due date is before the allowable date set for renewals
  • The due date is after the allowable date set for renewals 

I got a warning message about "Trusted Sites." What does this mean?

The warning is issued for one of 3 reasons:

  1. The certificate is not issued by a recognized third party. Since anyone can create a certificate, the browser checks to see whether a site's certificate came from a trusted organization.
  2. The site's certificate is not up-to-date, so the browser can not verify that the site is still secure.
  3. The connection between the browser and the website might not be secure.

The 3rd party company we use for ILLiad sometimes redirects to other servers due to heavy traffic, thus creating the non-recognition. The bottom line is that ILLiad is a trusted site. You can trust the submission site(s) and you can go ahead and trust them and resubmit your request.

Carnegie Library of Pittsburgh

The Carnegie Library of Pittsburgh (CLP) system has 19 branches all across the city with access to many resources and tools useful for the Chatham Community. 

Website: https://www.carnegielibrary.org/

Phone: 412-622-3114

 

 

Northern Tier Library

The Northern Tier Library is located down the street from Chatham's Eden Hall campus and is a good option for additional resources for students studying and living at Eden Hall. The Northern Tier Library is a member  of the Allegheny County Library Association (ACLA), which means you can request items from any of the other 45 member libraries in Allegheny County. Contact them to learn more about signing up for a library card.

Phone: 724-449-2665

Text a Librarian: 742-241-8164

Address: 4015 Dickey Rd. Gibsonia PA 15044

Website: www.northerntierlibrary.org

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