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LIBRARY BUILDING OPEN:7:45am-10pm7:45am-5pm11am-3pm5-10pm


Circulation Desk


Check your Junk Email folder for ILLiad notices!

Due to tightened email security, many library emails (including ILLiad/E-Zborrow notices) are being flagged as spam. If you have recently submitted a request but have not received any emails about it, please check your Junk Email folder.
Feel free to contact with any questions regarding your ILL or E-Zborrow requests.  


Login here to access your ILLiad account:



Need to reset your password? Click the Forgot Password link, also found on the ILLiad login page.


→ ILLiad login form not working? Try the DIRECT LOGIN page! ←


Still having trouble logging in? Contact the ILL Desk!

Frequently Asked Questions

What is ILLiad?

ILLiad is an electronic system you can use to request an item that is either checked out in our catalog or not owned by the JKM Library. The request will go to other ILLiad libraries and  The name ILLiad can be thought of as an acronym for Inter Library Loan internet accessible database.

What can I request through ILLiad?

  • Use ILLiad to request:
    • journal articles,
    • DVDs,
    • CDs,
    • dissertations,
    • government documents,
    • and print books not available through EZ-Borrow (please check E-ZBorrow before requesting books in ILLiad). 
  • We are unable to borrow or loan e-books through EZ Borrow or ILLiad at this time.

How do I find my 6-digit ID number?

It's printed on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning of it (e.g, 12345 becomes 012345).

I'm a distance student and don't have an ID card. How do I sign-in?

  1. Log into
  2. Look for your name in orange in the top right hand corner of the dark gray band at the top of the screen (ex: Hi Jennie).
  3. Click on your name and you will see all of your student information, including your Chatham ID number.

I still can't locate my Chatham ID number. What should I do?

  1. Call the Reference Desk at (412) 365-1670
  2. We will verify you are you
  3. We will tell you your Chatham ID number.

How do I check the status of my ILL requests?

You can check on the status of any of your Interlibrary Loan requests by logging into your ILLiad account.

What will immediately appear are your Outstanding Requests (waiting to be filled). On the left-hand side of the page, under VIEW, you can click to see requests in other stages of the request process:

You can check each status to see where your request is located. Some requests take longer to arrive than others especially if we have to ask multiple libraries before we find a lender.

Contact the ILL Desk for any more details at or (412) 365-1270.

I got an email saying my article was delivered electronically. How do I retrieve it?

Good news! The article was delivered to your ILLiad account. To retrieve it:

  1. log into ILLiad
  2. Click on Electronically Received Articles (under View on the left-hand side)
  3. Open the pdf by clicking the View icon.

How quickly will my item arrive? 

Item arrival time depends on the availability of the item, where your ILLiad request is in the queue, and how quickly one of our lending partners sends us the item. Once the status of your request is Request Sent, you can anticipate these average arrival times (some items may take longer):

  • Articles that come electronically usually take between 24 hours and 9 days to arrive.
  • Physical items shipped through USPS can take up to 2 weeks to arrive from the lending library.

How do I know my item is available for pick-up? 

Check your Chatham email for all ILLiad and JKM Library correspondence!

Where do I pick up my item?

Electronic Items:

  • Items sent as a pdf are accessible through your ILLiad accountLog on, then select Electronically Received Articles on the left-hand side of the screen under View
  • These are yours to keep; print or save them to your computer. They disappear from ILLiad after 30 days so make sure to plan accordingly! 

Physical Items:

  • Items shipped to us through the mail (DVDs, CDs, dissertations, books, and the occasional print article) are picked up at the JKM Library Circulation Desk.
  • Items that have to be returned to the lending library are held until their due date. Any items not checked out by their due date will be shipped back to the lending library!

How long can I keep my ILLiad item?

Electronic Items:

  • These are yours to keep; print or save them to your computer. They disappear from ILLiad after 30 days so make sure to plan accordingly!

Physical Items:

  • The lending library sets the due dates for all ILLiad items that have to be returned. 
  • See the ILLiad Renewals tab for instructions on how to request a renewal for an item borrowed through ILLiad.
  • For more details on loan time, renewals, late fines, and replacement charges see our Borrowing Policies for Chatham Community tab and select your patron type.

How do I renew an ILLiad request?

You can request a renewal for items borrowed through ILLiad from your ILLiad account! Log onto ILLiad.

Click on the Checked Out Items link (found under View on the left-hand side of the page). Then click on the Transaction Number for the item you want to renew.

If the item is due within the allowable time range (14 days before it is due including the day it is due), the words Renew Request will appear in red. You cannot renew books after the day they were due.

Click Renew Request. 

  • 5 more days will automatically be added to your initial due date. The lending library will decide if more time will be granted. 
  • If more time is given, you will be notified by email of the new due date. 
  • Otherwise, your item is due back at the JKM Library at the end of the 5 additional days. 

If the Renew Request button does not appear on the web page, it may be because of one of these reasons:

  • Renewals are not allowed for the item
  • The due date is before the allowable date set for renewals
  • The due date is after the allowable date set for renewals 

I got a warning message about "Trusted Sites." What does this mean?

The warning is issued for one of 3 reasons:

  1. The certificate is not issued by a recognized third party. Since anyone can create a certificate, the browser checks to see whether a site's certificate came from a trusted organization.
  2. The site's certificate is not up-to-date, so the browser can not verify that the site is still secure.
  3. The connection between the browser and the website might not be secure.

The 3rd party company we use for ILLiad sometimes redirects to other servers due to heavy traffic, thus creating the non-recognition. The bottom line is that ILLiad is a trusted site. You can trust the submission site(s) and you can go ahead and trust them and resubmit your request.

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Jennie King Mellon Library | 0 Woodland Road | Pittsburgh, PA 15232 | 412-365-1670 | Maps & Directions | Site map

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