Frequently Asked Questions
What is E-ZBorrow?
Available to current Chatham students, faculty, and staff, E-ZBorrow is a quick way to get a book that is checked out or not owned by the JKM Library. E-ZBorrow allows simultaneous searching of over 50 academic library catalogs in Pennsylvania, New Jersey, New York, and West Virginia. If you need a book that is not available here at the Jennie King Mellon Library, request it directly through E-ZBorrow.
What can I request through E-ZBorrow?
Can't find what you need in E-ZBorrow?
Use ILLiad to request journal articles, DVDs, CDs, dissertations, government documents, and books that are not available through E-ZBorrow. Click here to find out more about ILLiad.
Where do I find my 6-digit ID number?
It's printed on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning (e.g., 12345 becomes 012345).
How quickly will my books arrive?
E-ZBorrow books arrive between 2 - 5 business days.
How do I know my E-ZBorrow book is available for pick-up?
You will receive 2 separate emails for each book requested through E-ZBorrow.
Make sure to check your Chatham email for all E-ZBorrow and JKM Library correspondence!
Where do I pick it up?
Pick up and return your E-ZBorrow books at the JKM Library Circulation Desk. You have 2 weeks to pick up your E-ZBorrow book once it arrives. If you do not pick it up within that time, we will ship it back to the lending library.
How long can I keep my E-ZBorrow book?
For students and adjunct faculty, E-ZBorrow books are due back at the end of the semester. For full-time faculty and staff, they are due in 16 weeks (no renewals).
For more details on loan time, renewals, late fines, and replacement charges see our Borrowing Policies for Chatham Community page and select your patron type.
How can I renew my E-ZBorrow book?
I'm a distance student and don't have an ID card. How do I sign-in?
I still can't locate my Chatham ID number. What should I do?