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Circulation Desk


Check your Junk Email folder for E-Zborrow notices!

Due to tightened email security, many library emails (including ILLiad/E-Zborrow notices) are being flagged as spam. If you have recently submitted a request but have not received any emails about it, please check your Junk Email folder.
Feel free to contact with any questions regarding your ILL or E-Zborrow requests.  



Palci E-ZBorrow logo


Login here to access your E-ZBorrow account:

6 Digit* Chatham ID Number:  

Last Name as it appears on ID:


From this login page, you can:

  • Submit NEW print book requests through E-ZBorrow
  • Keep track of your past and current E-ZBorrow requests

Frequently Asked Questions

What is E-ZBorrow?

Available to current Chatham students, faculty, and staff, E-ZBorrow is a quick way to get a book that is checked out or not owned by the JKM Library. E-ZBorrow allows simultaneous searching of over 50 academic library catalogs in Pennsylvania, New Jersey, New York, and West Virginia. If you need a book that is not available here at the Jennie King Mellon Library, request it directly through E-ZBorrow.

What can I request through E-ZBorrow?

  • Use E-ZBorrow to request PRINT BOOKS.  
  • We are unable to borrow or loan e-books through E-ZBorrow or ILLiad at this time.

Can't find what you need in E-ZBorrow?

Use ILLiad to request journal articles, DVDs, CDs, dissertations, government documents, and books that are not available through E-ZBorrow. Click here to find out more about ILLiad

Where do I find my 6-digit ID number?

It's printed on the front of your Chatham ID card. If your ID number is only 5 digits, add a 0 (zero) to the beginning (e.g., 12345 becomes 012345).

How quickly will my books arrive?

E-ZBorrow books arrive between 2 - 5 business days. 

How do I know my E-ZBorrow book is available for pick-up? 

You will receive 2 separate emails for each book requested through E-ZBorrow.

  • The first email (from "support@relais") is an automatic confirmation that arrives shortly after you submit the initial request.
  • The second email (from "") will notify you that your book is ready for pick-up OR that your request is unable to be filled. If your book request is unable to be filled through E-ZBorrow, then you should submit a book request through ILLiad.

Make sure to check your Chatham email for all E-ZBorrow and JKM Library correspondence!

Where do I pick it up?

Pick up and return your E-ZBorrow books at the JKM Library Circulation Desk. You have 2 weeks to pick up your E-ZBorrow book once it arrives. If you do not pick it up within that time, we will ship it back to the lending library.

How long can I keep my E-ZBorrow book?

For students and adjunct faculty, E-ZBorrow books are due back at the end of the semester. For full-time faculty and staff, they are due in 16 weeks (no renewals).

For more details on loan time, renewals, late fines, and replacement charges see our Borrowing Policies for Chatham Community page and select your patron type. 

How can I renew my E-ZBorrow book?

Go to MY LIBRARY ACCOUNT and login.

For more details on loan time, renewals, late fines, and replacement charges see our Borrowing Policies for Chatham Community tab and select your patron type. 

I'm a distance student and don't have an ID card. How do I sign-in?

  1. Log into
  2. Look for your name in orange in the top right hand corner of the dark gray band at the top of the screen (ex: Hi Jennie).
  3. Click on your name and you will see all of your student information, including your Chatham ID number.

I still can't locate my Chatham ID number. What should I do?

  1. Call the Reference Desk at (412) 365-1670
  2. We will verify you are you
  3. We will tell you your Chatham ID number

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Jennie King Mellon Library | 0 Woodland Road | Pittsburgh, PA 15232 | 412-365-1670 | Maps & Directions | Site map

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